At Vanya Mess Catering, we strive to provide fresh, hygienic, and delightful catering services for all your occasions — whether it’s daily mess services, office lunches, special events, or custom orders. We understand that plans can change, so this Refund & Cancellation Policy outlines how refund requests are handled once services are booked and payments are made.
1. Overview
This policy explains eligibility, procedures, and conditions under which refunds may be granted. By placing an order or booking services on our website or through any official communication channel, you agree to the terms described below. If you have questions about any part of this policy, contact our customer support team before booking.
2. Cancellation by Customer
Customers may request cancellation of their catering order before the event date. To be eligible for a refund, cancellation requests must be submitted in writing — via email or the contact form — with the order reference number and event details. Requests received after the scheduled event may not be eligible for refund.
3. Refund Eligibility & Timeline
(a) If a cancellation request is submitted well in advance of the event (for example, more than a specified number of days), you may be eligible for a full or partial refund, depending on the type of service booked and how far in advance the request is made.
(b) Cancellations made closer to the event date may incur a cancellation fee or may not qualify for any refund, as preparation costs, ingredient purchases, and staffing arrangements may already be committed.
(c) Refunds will only be issued to the original method of payment used at the time of booking.
4. Non‑Refundable Situations
Payments are generally non‑refundable when:
• The event has already taken place.
• Food preparation has begun or services have been partially provided.
• Specialized or custom menu items have been ordered or procured.
• The booking includes deposits that are explicitly stated as non‑refundable at the time of payment.
5. Service Quality Issues
If you experience a legitimate quality issue with food or service delivery, please report the problem within a specified time frame (typically within 24 hours of service delivery). We will review the situation and, where appropriate, may offer a partial refund, credit, or replacement service as a goodwill gesture.
6. Refund Process
Approved refunds will be processed within 7–10 business days, though the time it takes for the amount to appear in your account may vary depending on your payment provider. We will notify you once the refund has been initiated.
7. Changes to Policy
Vanya Mess Catering reserves the right to modify this Refund & Cancellation Policy at any time. All changes will be effective immediately upon posting on the website.